Introduction
Marhaba Musafir ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect personal information when you use our public website, contact forms, and customer portal.
Information we collect
We may collect:
- Contact details — name, email, phone number when you submit enquiries or create an account
- Booking information — traveller names, passport details, dates, and preferences related to trips you book
- Payment-related data — invoice references and payment status (payment card details are handled by our payment providers, not stored in full on our servers)
- Technical data — IP address, browser type, and usage data for security and analytics where enabled
How we use your information
We use personal data to:
- Respond to contact and career applications
- Create and manage customer portal accounts
- Process bookings, custom trip requests, and invoices
- Coordinate travel services with airlines, hotels, and partners
- Send booking updates, payment reminders, and service communications
- Improve our website and comply with legal obligations
Legal basis
We process data based on contract performance (bookings), legitimate interests (support and fraud prevention), consent where required (marketing communications), and legal obligations.
Sharing with third parties
We may share information with:
- Travel suppliers (airlines, hotels, visa agents) required to deliver your trip
- Payment processors for secure transactions
- Technology providers that host our website and portal
- Authorities when required by law
We do not sell your personal data.
Data retention
We retain information for as long as needed to fulfil bookings, resolve disputes, and meet regulatory requirements. You may request deletion subject to legal and contractual limits.
Security
We use access controls, encryption in transit, and secure storage practices for documents uploaded to the customer portal. No method of transmission over the internet is 100% secure; please use strong passwords and keep login details private.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, and to object to certain uses. Contact us using the details below to exercise these rights.
Cookies
Our website may use essential cookies for functionality and, if enabled, analytics cookies. You can control non-essential cookies through your browser settings.
Children
Our services are not directed at children under 16. We do not knowingly collect data from children without parental consent.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will change when we do. Continued use of our services after changes constitutes acceptance of the revised policy.
Contact
For privacy questions, contact us at hello@marhabamusafir.com or via the contact page on this website.