Transparency
Clear itineraries, policies, and pricing before you commit — no hidden surprises at checkout.
About Marhaba Musafir
We help families plan Umrah and Hajj with trusted packages, clear guidance, and a secure customer portal for bookings and payments.
Our story
Marhaba Musafir started with a simple idea: pilgrimage planning should feel clear, personal, and trustworthy — especially for journeys that matter deeply, like Umrah and Hajj.
Today we combine curated packages, thoughtful custom planning, and coordinated flights, hotels, and visa support. Our customer portal keeps bookings, documents, and payments in one secure place.
Whether you book a published Umrah package or request a tailor-made itinerary, you get the same commitment — honest advice, responsive support, and transparent pricing for your market.
What we stand for
Principles that guide every package, custom trip, and support conversation.
Care
We treat every trip as important — especially a first Umrah or a family Hajj journey.
Partnership
We work with verified airlines, hotels, and ground partners so your pilgrimage is coordinated end to end.
People first
Real advisors for package questions and custom requests — technology supports the process, humans guide the decisions.
Local expertise
Packages and support tailored to your country, currency, and documentation requirements.
Accountability
Bookings, invoices, and documents tracked in the portal so nothing falls through the cracks.
Our journey
Key milestones as we grew from a local agency to a full-service travel partner.
2018
Founded
Started helping local travellers book Umrah with transparent quotes and clear guidance.
2020
Custom pilgrim trips
Launched flexible itineraries for families and groups who needed more than fixed packages.
2022
Customer portal
Rolled out online accounts for bookings, traveller documents, and invoice payments.
2024
More markets
Expanded Umrah and Hajj offerings across multiple markets and currencies.
Today
Pilgrimage-focused service
Umrah and Hajj packages, custom requests, and portal-first booking for families we serve.
Meet the team
Advisors and operators behind your trips — names and photos are placeholders until final bios are added.
Sara Ahmed
Founder & travel director
Leads product and partner relationships, with a focus on Umrah and family travel.
Hassan Malik
Operations lead
Coordinates bookings, visas, and on-ground logistics for groups and corporate clients.
Amina Khan
Customer experience
Supports travellers from first enquiry through departure via portal and WhatsApp.
Licences & compliance
We operate with appropriate registrations and work with accredited partners where required.
Registered travel agency
Licensed to sell and coordinate travel services in our operating markets.
License # — update in about-content.ts
IATA-accredited partner
Works with accredited partners for flight ticketing where applicable.
Partner ref — update when confirmed
Data & payments
Customer documents and payments handled through secure portal infrastructure.