Transparency
Clear itineraries, policies, and pricing before you commit — no hidden surprises at checkout.
About Marhaba Musafir
We help families, groups, and organisations travel with confidence — from ready-made packages to bespoke itineraries, backed by real advisors and a modern customer portal.
Our story
Marhaba Musafir started with a simple idea: travel planning should feel clear, personal, and trustworthy — especially for journeys that matter deeply, like Umrah and family trips abroad.
Today we combine curated packages, custom trip planning, and coordinated flights, hotels, and visa support. Our customer portal keeps bookings, documents, and payments in one secure place so you are never chasing scattered emails or unclear invoices.
Whether you book a published package or request a tailor-made itinerary, you get the same commitment — honest advice, responsive support, and transparent pricing for your market.
What we stand for
Principles that guide every package, custom trip, and support conversation.
Care
We treat every trip as important, whether it is a first Umrah, a family holiday, or a corporate group movement.
Partnership
We work with verified airlines, hotels, and ground partners so your journey is coordinated end to end.
People first
Real advisors for custom requests and changes — technology supports the process, humans guide the decisions.
Local expertise
Packages and support tailored to your country, currency, and documentation requirements.
Accountability
Bookings, invoices, and documents tracked in the portal so nothing falls through the cracks.
Our journey
Key milestones as we grew from a local agency to a full-service travel partner.
2018
Founded
Started helping local travellers book Umrah and regional leisure packages with transparent quotes.
2020
Custom trips
Launched bespoke itinerary service for families and groups who needed more flexibility than fixed packages.
2022
Customer portal
Rolled out online accounts for bookings, traveller documents, and invoice payments.
2024
Expanded destinations
Grew curated leisure and pilgrimage offerings across multiple markets and currencies.
Today
Full-service travel
Packages, custom requests, corporate travel, and portal-first booking for thousands of travellers.
Meet the team
Advisors and operators behind your trips — names and photos are placeholders until final bios are added.
Sara Ahmed
Founder & travel director
Leads product and partner relationships, with a focus on Umrah and family travel.
Hassan Malik
Operations lead
Coordinates bookings, visas, and on-ground logistics for groups and corporate clients.
Amina Khan
Customer experience
Supports travellers from first enquiry through departure via portal and WhatsApp.
Licences & compliance
We operate with appropriate registrations and work with accredited partners where required.
Registered travel agency
Licensed to sell and coordinate travel services in our operating markets.
License # — update in about-content.ts
IATA-accredited partner
Works with accredited partners for flight ticketing where applicable.
Partner ref — update when confirmed
Data & payments
Customer documents and payments handled through secure portal infrastructure.